Returns & Refunds
Last updated: October 15, 2026
We want you to receive the right product in good condition. Because our products ship directly from our fulfillment partners, we don't accept returns for change of mind. We do fix any problem with your order, as explained below.
Damaged, defective, or wrong items
If an item arrives damaged, doesn't work, or isn't what you ordered:
- Contact us at [email protected] within 7 days of delivery.
- Include your order number, a short description of the problem, and photos or a short video of the item and the packaging.
- We reply within 2 business days with the next step.
Once we confirm the problem, we'll send a replacement or refund the price of the affected item. You won't pay for return shipping. In most cases, you won't need to send the item back.
Order cancellations
You can cancel your order for a full refund within 12 hours of placing it, as long as it hasn't shipped yet. Email [email protected] with your order number. After an order has shipped, it can't be cancelled.
Refunds
Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show the credit.
Items not eligible
- Items that were used, installed, or damaged after delivery
- Problems caused by incorrect installation, wiring, or a power source that doesn't match the product rating
- Requests made more than 7 days after delivery
Orders that don't arrive
See "Lost or undelivered packages" in our Shipping Policy.